Winter Shipping Update: Preventing Spray Bottle Breakage

Important Notice for Orders During Freezing Weather

Hi everyone,

Every winter, we face a recurring issue—our sprays freeze, expand, and break their glass bottles. This results in damaged orders, costly replacements, and additional shipping fees, sometimes more than once per order.
Last year, we trialled decanting sprays into PET-free acrylic bottles for shipping, and thankfully, it worked perfectly. We didn’t experience a single breakage throughout the winter!

Here’s how it works:
✅ We decant your sprays into a durable PET-free acrylic bottle for safe shipping.
✅ We still send you the original glass bottle and atomiser with your order.
✅ When you receive your order, simply transfer the spray back into the glass bottle.

We know this adds an extra step, but it’s far better than receiving a box of shattered glass!

How You Can Help Us

Last year, we created a list of particularly cold locations, but it grew longer as winter progressed. To streamline the process, we now check the weather in each location before dispatching orders to determine if a spray needs to be decanted.

However, you can help us save time by letting us know if it's freezing where you are. Please:
✔️ Leave a comment at checkout saying “PET bottles please” or even just “FREEZING”—anything to alert us.
✔️ If you forget, email us at amandaellisorders@gmail.com with your order details.

Your cooperation will make a huge difference, and we truly appreciate it.

Thank you in advance!

Love and Light,
Tracy xxx