EU Customers - Information affecting your order as a result of Brexit

Since Brexit in January all orders going to the EU now have to go through customs/border control and may be subject to extra charges which will have to be paid for before your order is released for delivery.  You may also be asked for additional information, if so you can contact us at and we will do our best to help provide what you need. 

Please see below for general information but we strongly advise you make your own enquiries about possible charges before placing an order as each country is different.  (See link below for guidance from the European Commission).

Sending items to the EU – VAT & customs duties

  • Taxes, duties and a clearance fee may be due on goods (excluding personal correspondence) sent from Great Britain (England, Scotland and Wales) to the EU. There are no taxes or duties due on items from Northern Ireland to the EU.
  • The taxes and duties depend on the contents’ value. The thresholds are as follows:
    o  Items under €10 to €22 are not subject to VAT or duties until 1st July 2021.
    o  Goods between €10 to €22 and €150 may be subject to VAT and a clearance fee.
    o  Goods above €150 may be subject to VAT, customs duties and a clearance fee.
  • The thresholds and the amounts charged vary from country to country. The customs authorities in the destination country determine the thresholds and the amounts charged. See guidance from the European Commission Opens in new window .
  • The parcel won’t be released until payment has been received from the recipient.