EU Customers - Information affecting your order as a result of Brexit
NOTE: We have had to suspend orders from Germany and Ireland for the time being as they are constantly being rejected by customs there and returned to us. We are looking into why this might be and trying to ensure we have all the relevant paperwork required. As soon as we can re-instate orders to these countries we will do so. If you have any questions please get in touch (email@example.com). We may yet have to add other EU countries to this list but will keep you updated.
Since Brexit in January all orders going to the EU now have to go through customs/border control and may be subject to extra charges which will have to be paid for before your order is released for delivery. You may also be asked for additional information, if so you can contact us at firstname.lastname@example.org and we will do our best to help provide what you need.
Please see below for general information but we strongly advise you make your own enquiries about possible charges before placing an order as each country is different. (See link below for guidance from the European Commission).
Sending items to the EU – VAT & customs duties
- Taxes, duties and a clearance fee may be due on goods (excluding personal correspondence) sent from Great Britain (England, Scotland and Wales) to the EU. There are no taxes or duties due on items from Northern Ireland to the EU.
- The taxes and duties depend on the contents’ value. The thresholds are as follows:
o Goods between €10 to €22 and €150 may be subject to VAT and a clearance fee.
o Goods above €150 may be subject to VAT, customs duties and a clearance fee.
- The thresholds and the amounts charged vary from country to country. The customs authorities in the destination country determine the thresholds and the amounts charged. See guidance from the European Commission .
- The parcel won’t be released until payment has been received from the recipient. Your customs agency will contact you about the fees you need to pay before your item is released for delivery.
Changes to EU VAT rules from 1st July 2021
EU VAT & Customs Duties
- Customs clearance charges and fees will be payable on items/goods (excluding personal correspondence) entering the destination country including the EU from the UK. These depend on the contents’ value. These will need to be paid before the parcel is released.
- Items sent to the EU from England, Scotland and Wales are subject VAT and duties in the EU. The value of goods thresholds are detailed below
- Since July 1 2021, items valued at under €22 sent to the EU are now also subject to VAT or duties.
- Commercial items/goods (excluding personal correspondence) sent to the EU over €22 and below €150 may be taxed at the border and may incur a customs clearance/handling fee in the receiving country.
- Commercial items/goods sent to the EU over €150 may attract VAT, customs duties and a clearance/handling fee
- The customs authorities in the destination country and the customs thresholds in place determine if charges are due on imported goods.
- The levels and thresholds of charges vary from country to country.