FAQs

Below are some of the common questions we received, please read through this before contacting us!

 

When will my parcel arrive?

We try to dispatch orders within 48 hours of receipt. In busy times this may take a little longer but we will always notify you by email if there is going to be a significant delay. As a rough guide, parcels sent within the UK should arrive within 5 days of placing your order, if not please get in touch. Europe: please allow at least 7 days. Rest of the World: please allow 14 days.

How many sprays can you fit in one parcel?

We are limited to 15 bottles per parcel. If you wish to order more than this you will need to place a second order.

How soon will you send my order?

As soon as we possibly can! Busy periods are Mondays and prior to holidays, when new sprays are released, special offers etc. Keep an eye on the ACC Facebook page for news about this. We turn around the majority of orders within 48 hours but please bear in mind we have no control over the post services/customs etc. Our products are hand made so might need to be made to order.

Will I get an order confirmation?

Yes. You will receive an email and you can enter your phone number at checkout if you want text updates.

Can I cancel my order? 

Yes. If you let us know before we have dispatched it. Contact us at amandaellisorders@gmail.com as soon as possible

Can I add something to my order?

Yes, if you let us know before we have dispatched it. Contact us at amandaellisorders@gmail.com as soon as possible. We will issue an invoice for the extra costs.

Can I email/telephone you with my order?

We don’t have the facilities to take telephone orders/payments. All orders must go through the web shop.

I don't have a PayPal account, can I still order?

Yes of course. You don’t need a Paypal account. When you check out you will also be able to use a debit/credit card.

Where do you ship to?

We ship all over the world with the notable exceptions of South Africa and Saudi Arabia. Some countries have restrictions on the import of essential oils or prohibitions on the import of religious items. We recommend checking the national import laws of your country before purchasing.

How do I contact you?

The email address for all queries relating to orders and sprays is amandaellisorders@gmail.com

What are your hours of business?

You can place an order on the website 24/7. However orders are only dispatched Monday to Friday.

I don't know what spray to choose can you help me?

We will do our best to help you but we strongly encourage you to trust your own intuition. Archangel Metatron, and indeed all the Archangels and Ascended Masters, want us to realise that we CAN do it ourselves. They are always there for us to guide us when needed but ultimately it is up to us. If you are unsure which spray to choose, close your eyes for a moment and ask Metatron. If you have a pendulum, use that. He will tell you and you should trust what you get. If you’re not sure, read the channelled message about the spray and see if it resonates.

What is your returns policy?

We don’t accept returns unless there is something wrong with the spray. If your order arrives damaged then please get in touch at amandaellisorders@gmail.com and let us know. We don’t expect you to return damaged items to us but please take photographs if possible as this will assist us when making a claim.

My atomiser is blocked

Try filling a mug with hot water and placing the spray end in the water for a few minutes to soak. When the water is cool enough to touch, turn the atomiser the right way up and, keeping the other end in the water, pump it through. This usually clears any blockages caused by the oils. If it doesn’t work or the atomiser is broken and doesn’t pump at all then contact us and we will send a replacement.

Is Amanda doing any workshops this year?

Keep an eye on the website and Facebook page as they will be advertised there.

Can I get a reading with Amanda?

Amanda sadly doesn’t have much time to do readings nowadays, however, she does give readings as part of the Platinum Level 1 package. If you contact amandaellisinfo@gmail.com we can put you in touch with Michelle, Penny or Marina who are excellent readers, trained by Amanda, and Metatron Teachers in their own right.

How do I get in touch with Amanda, I have an interesting story to share with her?

Amanda regrets that she is unable to enter into any personal correspondence. However, she always loves to hear from people and is most appreciative when anyone takes the time to get in touch. There are opportunities to make comments on the YouTube videos or Facebook and Instagram posts where Amanda is most likely to read and appreciate your stories.

How do I use the sprays?

There are instructions contained in the leaflet that will accompany your order. Instructions can also be found on the website.

How do I store the sprays?

In a cool place, out of direct sunlight and away from electrical appliances.

Are the sprays safe to use in pregnancy/medical conditions?

If you have any medical conditions we strongly recommend you consult a healthcare professional before using the sprays. We cannot recommend that the sprays are used in pregnancy and some oils should not be used if you have certain medical conditions such as diabetes, epilepsy, high blood pressure etc (see note below). You should also be aware that essential oils should be used with care if you have sensitive skin and sprayed away from eyes and mucous membranes. They should never be ingested. Some essential oils can be phototoxic which means you should stay out of the sun if you get any on your skin. Always keep out of reach of children. If you are using the Children’s sprays with your child, please always supervise this and explain to the child that essential oils might smell nice but they are powerful and have to be treated with respect. Ensure that they are informed about safe usage in an age appropriate way. This safety information can be found on the website and is also contained in the leaflet you will receive with your sprays.

Contra-indications:

Epilepsy: Avoid Fennel, Hyssop and Sage (Archangel Gabriel spray contains Fennel.)
High Blood Pressure: Avoid Hope, Tanzanite, Lilac Light, Jade and Sunrise New Dawn Sprays.
Diabetics: Avoid the Spiritual Protection Spray as it contains Angelica which is contra-indicated in Diabetes.
Homeopathy: If you are taking homeopathic remedies avoid Aquamarine, Bronze, Sapphire, Midnight Indigo, Fire Elemental, Water Elemental and Archangels Gabriel and Raphael sprays.

I'd like to send something to Amanda, what is her address?

If you need to return an order for any reason (please contact us first) the address is: PO Box 9321, Bournemouth, BH1 9HD, UK. Please do not send anything to the registered company address (at 118 Old Milton Road) . Amanda is very appreciative of the many gifts, cards etc that she is sent but please bear in mind that if you are sending a gift from outside the UK, Amanda does have to pay customs duty on it before she can collect it and this can be quite expensive as you are a generous lot! It is often not clear what is in the parcel or who it is from before she pays this however so please, if you do wish to send a gift to Amanda please would you contact us first (at amandaellisorders@gmail.com) and let Tracy know what you are sending and she will give advice and notify Amanda to expect it. Many thanks.

Do you ship to South Africa?

As of September 2019 I'm afraid we no longer ship to South Africa.  We have heard from the post office that it is prohibited to ship any kind of liquid to SA and those that are shipped will end up being disposed of.

Can you send products to Saudi Arabia?

Unfortunately, Saudi Arabia prohibit by law the import of any seemingly religious item so we're unable to dispatch any products to Saudi Arabia.