Below are some of the common questions we received, please read through this before contacting us!
We try to despatch orders within 48 hours of receipt. In busy times this may take a little longer but we will always notify you by email if there is going to be a significant delay. As a rough guide parcels sent within the UK should arrive within 5 days of placing your order, if not please get in touch. Europe: please allow at least 7 days. Rest of the World: please allow 14 days.
We are limited to 15 bottles per parcel. If you wish to order more than this you will need to place a second order.
As soon as we possibly can! Busy periods are Mondays and prior to holidays, when new sprays are released, special offers etc. Keep an eye on the ACC facebook page for news about this. We turn around the majority of orders within 48 hours but please bear in mind we have no control over the post services/customs etc. Our products are hand made so might need to be made to order.
Yes, you will receive an email and you can enter your phone number at checkout if you want text updates.
Yes, if you let us know before we have despatched it. Contact us at amandaellisorders@gmail.com as soon as possible
Yes, if you let us know before we have despatched it. Contact us at amandaellisorders@gmail.com as soon as possible. We will issue a paypal invoice for the extra costs.
I’m afraid not. We don’t have the facilities to take telephone orders/payments. All orders must go through the web shop.
Yes of course, you don’t need a Paypal account. When you check out you will also be able to use a debit/credit card.
We ship all over the world.
The email address for all queries relating to orders and sprays is amandaellisorders@gmail.com
You can place an order on the website at 24/7. Orders are only despatched Monday to Friday though.
We will do our best to help you but we strongly encourage you to trust your own intuition. Archangel Metatron, and indeed all the Archangels and Ascended Masters want us to realise that we CAN do it ourselves. They are always there for us to guide us when needed but ultimately it is up to us. If you are unsure which spray to choose, close your eyes for a moment and ask Metatron, if you have a pendulum use that. He will tell you, trust what you get. If you’re not sure read the channelled message about the spray and see if it resonates.
We don’t accept returns unless there is something wrong with the spray. If your order arrives damaged then please get in touch at amandaellisorders@gmail.com and let us know. We don’t expect you to return damaged items to us but please take photographs if possible as this will assist us when making a claim.
Try filling a mug with hot water and placing the spray end in the water for a few minutes to soak. When the water is cool enough to touch, turn the atomiser the right way up and, keeping the other end in the water, pump it through. This usually clears any blockages caused by the oils. If it doesn’t work or the atomiser is broken and doesn’t pump at all then contact us and we will send a replacement.
Keep an eye on the website and facebook page as they will be advertised there.
Amanda sadly doesn’t have much time to do readings nowadays. She gives readings as part of the Premium Level 1 package and sometimes, as other commitments permit, she may be able to offer other readings. Please email us to enquire but bear in mind it may be a long wait. We can also put you in touch with Michelle or Marina who are both excellent readers, trained by Amanda and Metatron Teachers in their own right.
Amanda regrets that she is unable to enter into any personal correspondence. However she always loves to hear from people and is most appreciative when anyone takes the time to get in touch. There are opportunities to make comments on the YouTube videos or Facebook posts of course and you can send messages for her to amandaellisorders@gmail.com we’ll make sure she sees them.
There are instructions contained in the leaflet that will accompany your order. Instructions can also be found on the website.
In a cool place out of direct sunlight and away from electrical appliances.
If you have any medical conditions we strongly recommend you consult a healthcare professional before using the sprays. We cannot recommend that the sprays are used in pregnancy and some oils should not be used if you have certain medical conditions such as diabetes, epilepsy, high blood pressure etc (see note below). You should also be aware that essential oils should be used with care if you have sensitive skin and sprayed away from eyes and mucous membranes. Of course they should never be ingested. Some essential oils can be phototoxic which means you should stay out of the sun if you get any on your skin. Always keep out of the reach of children too. If you are using the Children’s sprays with your child, please always supervise this and explain to the child that essential oils might smell nice but they are powerful and have to be treated with respect. Ensure that they are informed about safe usage in an age appropriate way. This safety information can be found on the website and is also contained in the leaflet you will receive with your sprays.
Epilepsy: Avoid Fennel, Hyssop and Sage (Archangel Gabriel spray contains Fennel. High Blood Pressure: Avoid Hope, Tanzanite, Lilac Light, Jade and Sunrise New Dawn Sprays. Diabetics: Avoid the Spiritual Protection Spray as it contains Angelica which is contra-indicated in Diabetes. Homeopathy: If you are taking homeopathic remedies avoid Aquamarine, Bronze, Sapphire, Midnight Indigo, Fire Elemental, Water Elemental and Archangels Gabriel and Raphael sprays.
If you need to return an order for any reason (please contact us first) the address is: PO Box 9321, Bournemouth, BH1 9HD, UK Please do not send anything to the registered company address (at 118 Old Milton Road) . Amanda is very appreciative of the many gifts, cards etc that she is sent but please bear in mind that if you are sending a gift from outside the UK, Amanda does have to pay customs duty on it before she can collect it and this can be quite expensive as you are a generous lot! It is often not clear what is in the parcel or who it is from before she pays this however so please, if you do wish to send a gift to Amanda please would you contact us first (at amandaellisorders@gmail.com) and let Tracy know what you are sending and she will give advice and notify Amanda to expect it. Many thanks.
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